Shipping Policy

Last updated: August 19, 2026

At Flopaw, we work with fulfillment and shipping partners to deliver orders to customers internationally. This Shipping Policy explains how orders are processed, shipped, and delivered.

This policy applies to orders shipped worldwide. However, nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

1. Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received.

During periods of high demand, holidays, promotions, or circumstances outside our reasonable control, processing may take longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

2. Estimated Delivery Times

After your order has been processed, estimated delivery times are generally:

7–15 business days

Delivery times may vary depending on the destination country, shipping carrier, customs procedures, local postal services, weather conditions, holidays, and other circumstances outside our reasonable control.

The delivery times stated above are estimates, not guaranteed delivery dates.

We encourage customers to consider these estimated delivery times before placing an order.

3. International Shipping

Flopaw may ship orders to eligible destinations worldwide.

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges that may be imposed by the destination country.

These charges are determined by the relevant authorities and are outside Flopaw's control.

4. Tracking Information

Where available, tracking information will be provided to the customer after the order has been shipped.

Please allow some time for tracking information to become active after the carrier receives the package.

Tracking information may not update continuously while a package is in international transit or undergoing customs processing.

5. Delays

Although we work to ensure orders are processed and delivered within the estimated timeframes, delays may occur due to circumstances outside our reasonable control, including:

• Customs inspections or clearance procedures;

• Carrier delays;

• Weather or natural events;

• Public holidays;

• Transportation disruptions;

• High shipping volumes;

• Incorrect or incomplete delivery information provided by the customer; or

• Other events affecting international transportation.

If we become aware that an order cannot be shipped within the timeframe communicated to the customer, we will provide an appropriate update and, where required by applicable law, offer the customer the rights or remedies required by law, including cancellation and refund where applicable.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because the address provided was incorrect or incomplete, please contact us at:

myflopaw@gmail.com

We will review the circumstances and determine whether the order can be reshipped.

Additional shipping costs may apply where the return or reshipment resulted from incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

7. Lost or Missing Packages

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

myflopaw@gmail.com

We will review the tracking information and, where appropriate, contact the shipping carrier or fulfillment provider to investigate the shipment.

If an order is confirmed as lost, we will provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

8. Damaged Packages

Please inspect your package when you receive it.

If your order arrives visibly damaged, or the product inside is damaged, defective, or incorrect, contact us at myflopaw@gmail.com and provide photographs or videos showing the condition of the package and product.

We will review the situation and, where appropriate, offer a replacement, refund, or other remedy required by applicable law.

9. Delivery Responsibilities

Once an order has been shipped, delivery is performed by the applicable shipping carrier.

However, Flopaw remains committed to assisting customers with delivery problems and will reasonably cooperate with the carrier or fulfillment provider to investigate issues involving delayed, missing, damaged, or incorrectly delivered orders.

Nothing in this section limits any mandatory consumer rights or legal responsibilities applicable to the order.

10. Delivery Estimates and Consumer Rights

The delivery timeframes provided on our website are estimates and should not be interpreted as a guarantee of delivery on a specific date unless expressly stated otherwise.

Where applicable law establishes mandatory delivery deadlines or remedies for delayed or failed delivery, those legal requirements will apply.

For example, certain consumer protection laws may provide specific rights if goods are not delivered within the agreed timeframe or within a legally applicable period.

11. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Flopaw

Email: myflopaw@gmail.com

We will do our best to assist you with your order and provide information regarding its shipping status.