Refund & Return Policy

Last updated: August 19, 2026

At Flopaw, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, exchanges, damaged items, and incorrect orders are handled for purchases made through our online store.

This policy applies to orders shipped internationally. However, nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

1. 30-Day Return Policy

You have 30 calendar days from the date you receive your order to request a return for eligible products.

To be eligible for a voluntary return, the item must generally:

• Be in the same condition in which you received it.

• Be unused and unworn.

• Have its original tags, if applicable.

• Be returned in its original packaging, where reasonably possible.

• Include proof of purchase or sufficient information for us to identify the order.

A return request must be submitted within the 30-day period. Contact us before sending any item back.

Important: Our 30-day return policy is a voluntary return policy offered by Flopaw. It does not replace or limit any mandatory statutory rights that may apply to you under the laws of your country or region.

2. How to Request a Return

To request a return, contact us at:

myflopaw@gmail.com

Please include:

• Your order number.

• The name used to place the order.

• The reason for the return.

• Photographs or videos of the product when reasonably necessary to evaluate the request.

We will review your request and provide instructions regarding the return.

Please do not send products to an address without receiving return instructions from us first.

The return address may vary depending on the product, fulfillment location, and destination. We will provide the appropriate return instructions after your return request has been reviewed.

3. Return Shipping Costs

For a voluntary return due to a change of mind, the customer is generally responsible for the return shipping costs unless otherwise required by applicable law or expressly agreed by Flopaw.

For products that are defective, damaged upon arrival, incorrect, or materially different from what was advertised, Flopaw will review the circumstances and, where appropriate, provide a replacement, refund, or other appropriate remedy. Where applicable, we may provide or reimburse reasonable return shipping costs.

We will not impose a return shipping requirement that conflicts with mandatory consumer protection laws applicable to your purchase.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after receiving it.

If your item arrives damaged, defective, or you receive the wrong product, contact us at myflopaw@gmail.com as soon as possible and provide photographs or videos showing the issue.

Depending on the circumstances, we may offer:

• A replacement at no additional cost;

• A full or partial refund;

• A return at our expense where applicable; or

• Another remedy required by applicable consumer protection law.

We will evaluate each case based on the circumstances of the order and the rights applicable in the customer's jurisdiction.

5. Items That Cannot Be Returned

Certain products may be excluded from our voluntary 30-day return policy where permitted by applicable law, including:

• Perishable goods;

• Products made according to the customer's specifications or personalized products;

• Sealed products that are not suitable for return for health or hygiene reasons once unsealed;

• Products that have been materially used, damaged, altered, or worn after delivery;

• Digital products or services where applicable;

• Gift cards; and

• Other products that are legally excluded from return.

These exclusions do not apply where applicable law provides the consumer with a mandatory right to return, refund, repair, replacement, or another remedy.

6. Sale and Discounted Items

Products purchased during a sale, promotion, or discount remain subject to this policy unless the specific offer clearly states otherwise.

Nothing in a sale or promotional offer will limit any mandatory consumer rights applicable to the purchase.

7. Exchanges

If you would like a different product, size, color, or variant, please contact us first.

Where an exchange is not available, we may ask you to return the original item and place a new order.

Any exchange remains subject to the applicable return conditions and mandatory consumer rights.

8. European Union and European Economic Area Customers

If you are a consumer located in the European Union or another jurisdiction where a statutory cooling-off period applies, you may have a legal right to withdraw from an online purchase within the period established by applicable law.

For EU distance purchases of goods, consumers generally have a 14-day withdrawal period beginning when the goods are delivered, subject to legal exceptions.

Where applicable, this statutory right exists independently of Flopaw's voluntary 30-day return policy.

Certain products may be exempt from the statutory withdrawal right under applicable law, including certain personalized goods and sealed goods that are unsuitable for return for health or hygiene reasons after opening.

Where a statutory withdrawal right applies, the consumer's rights regarding return shipping costs, refunds, and the condition of the goods will be handled in accordance with the applicable law.

9. Refunds

Once we receive and inspect a returned item, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Where applicable law requires a refund within a specific period, we will comply with that requirement.

If you have not received an approved refund after a reasonable processing period, please contact us at:

myflopaw@gmail.com

10. Partial Refunds

In certain circumstances, a partial refund may be offered when permitted by applicable law, including where an item has been used or handled beyond what is reasonably necessary to inspect its nature, characteristics, and functioning and that handling has caused a reduction in value.

Any reduction in value will not affect mandatory remedies available to consumers for defective, damaged, incorrect, or non-conforming products.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at myflopaw@gmail.com.

Because orders may be processed or shipped shortly after purchase, we cannot guarantee that a cancellation request can be completed before fulfillment.

If an order has already been shipped, the applicable return or statutory cancellation rights will apply.

12. Delivery Problems

If your order does not arrive, arrives substantially later than the delivery period communicated to you, or is lost in transit, please contact us at myflopaw@gmail.com.

We will review the shipment and work with the relevant carrier or fulfillment provider to determine the appropriate resolution.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.

13. Consumer Rights

This policy is intended to provide a clear and consistent worldwide return process.

However, consumer protection laws differ between countries and jurisdictions. If the laws applicable to your purchase provide rights or remedies that are more favorable to you than those described in this policy, those mandatory legal rights will apply.

Nothing in this policy is intended to exclude or limit liability or consumer rights where such exclusion or limitation would be prohibited by applicable law.

14. Contact Us

For questions regarding returns, refunds, damaged products, defective products, cancellations, or exchanges, please contact:

Flopaw

Email: myflopaw@gmail.com

We will make reasonable efforts to review and resolve your request fairly and in accordance with this policy and applicable consumer protection laws.